Refund policy

At CosyFireHome, we are committed to offering high-quality products. However, if you receive a defective item, we're here to help.

Conditions for Return

• We only accept returns for defective products.
• You must notify us of the defect within 10 days of receiving the product.
• The product must be unused and in its original packaging.

Return Process

• To start a return, contact us at info.cosyfirehome@gmail.com with your order number and a detailed description of the defect, along with photos of the defective product.
• Only the authorized defective item should be included in the return package; other items will not be accepted for return.

Return Shipping Costs

• Return shipping costs for a defective product will be covered by CosyFireHome.

Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be automatically processed to your original payment method within 14 business days.

Non-Refundable Items

• Sale or clearance items.
• Gift cards.

If you have any questions about this policy, please contact us at info.cosyfirehome@gmail.com or on Instagram @thecosyfirehome.